Trailhead - Kingston, Ontario

Matt Clancey

The best outfitter in the area. The staff are friendly, helpful, and best of all knowledgeable!

They sell mid to high level gear, and are reasonably priced for the quality. In fact some of the better gear is less expensive than other outfitters.

They have equipment rentals, too.

I've bought boots, socks, a backpack, a stove, headlamps, maps, pocket knives, a cooler, sleeping bag, and uncountable small items and I've never been disappointed or had to return anything (so I can't speak to the return policy). One of the staff even delivered a pack to my house during the pandemic.

Great store, great products, great staff.

Don Joyce

My partner and I purchased cross country skis at Trailhead. Chris helped us tremendously... knowledgeable, patient and very helpful. Highly recommended!!

Jen Rees

I haven't been in Trailhead in Years and the staff, ambiance and selection are still top notch!!

Every staff member I interacted with was an exceptional HUMAN, they were kind & so helpful while I looked for specific items.

Akosua Dufie Adasi

Was treated like a thief. I looked up to see two of the sales associates staring me down as I tried on gloves. Then when I went to pay the girl acted like she was doing me a favour and acted like I was inconveniencing her by asking for a bag.

Megan Reid

Will and Wilson were both super helpful and knowledgeable. I went in to buy a winter jacket and they both went above and beyond in helping me to select the perfect jacket. Thank you so much!

Maria Villanueva

Shout out to Trailhead customer service team, thank you so much for your help. The best customer service I’ve came across by far. I wish the shop is close to visit (so no more headache doing online purchases).

Sungjung Ro

Friendly and knowledgeable. I became their regular customer long time ago. I recommend the store to everyone. I know.

Theo K.

Excellent experience. I can highly recommend them. I had some issues with hiking shoes I bought last year. I could not find the receipt anymore so I presumed I was out of luck. But Trailhead went out of their way to figure out when I bought them and immediately put in a warranty claim. I then purchased a new pair of boots. When I tried them the next day and I was not fully satisfied with the fit and realized I had made a mistake. I went back and it was no problem to return them. The overall experience is so much better than you run of the mill big box stores. They are not more expensive and in fact add value to your purchase by giving you a wider selection, expert advice and personal attention.