Hatchet Outdoor Supply Co. - Brooklyn, New York

Tao Garcia

WEBSITE IS VERY BAD, EMPLOYEES ARE NOT PROPERLY TRAINED.

I hate to say it but I won’t be shopping here again. And it sucks.

I like the concept of the store and they carry interesting quality products. However, their web and In-store experiences are really bad. I noticed they had advertise for a 40% off flash sale between nov 14-20. The link to the ad leads to an error 404 page (meaning the page doesn’t exist).
Once on their homepage I found another link leading to the 40% sale section (the discount, meant to be applied automatically on check out). Much to my surprise after picking a few pants and accessories no discount was applied.
I contacted them and it was clear from the conversation that I would be best to just go to the store in person as the website issue wasn’t goin to be resolved anytime soon. When I got to the store a few hours later, the person helping me had no idea what was on sale or not. But said to me: “take a look around and I will honor the discount”. So I picked a few items and when I came to the register the same person said, “ oh sorry none of this is on sale”. So I left empty handed.
I understand how difficult is to operate a small business, it’s not easy.

But you simply cannot have mistakes like this happen on your e-commerce platform and when your customers are actually the ones making the effort to make a purchase, a minimum effort from the store to do right by the customer, would be a good idea so not to alienate patrons.

Don Lindsay

Very very very very awesome menswear/outdoors shop. Fantastic brands. And great selection of footwear too. Just such an amazing curation of bags, trousers, clothes. Picked up some Gramicci trousers. Might go back as I noticed they sold Porter Yoshida bags and I have been dreaming of one for a while. You MUST stop in if nearby!!

Jen Yip

It doesn't seem that this business wants/needs walk in customers. I live in the neighborhood and every time I've been in, no one acknowledges you, even if you walk around for quite a while. Often the staff are all behind the counter looking at their phones.

I did purchase something once and there was such a heavy smell of cigarette smoke near the register area that I couldn't wait to finish the transaction and leave. It's a shame because the store has what looks to be a highly curated selection of brands that you can't easily get in other local store such as Matador, Porter Yoshida, Topo, but I'd rather go in to Manhattan than be made to feel invisible one more time.

Lesty Ramos

Worst customer service been calling and emailing for a week about an order that i placed for them to tell me the item is not in stock this is the second time it happened to me It's unbelievable. Why would an item be available on the website to order then they tell you it's not available i asked for my refund dont waste your time.

Elleyna Thompson

Walked into the store for the first time with my dog today. The shop employee was sitting on the couch facing away from the front door and didn’t greet us. Thankfully their aggressive off leash dog greeted us by running up and immediately attacking my dog. Seems like an obvious bad move to me to bring your aggressive dog to work with you + not have it on a leash. We made it maybe 2 feet into the shop before that happened. Pretty annoying

Richard Alleyne

Sent me a used product, wouldn’t refund me my money for that item and then stopped responding to my emails.

Khye Amber

Terrible customer service.

Provided wrong stock counts on website for recent collection release. Refunded without warning or explanation after a considerable amount of time.

For the stock that was available - waited over a month with no arrival, contacted the carrier but was referred to the 'sender' as the shipping label was created but the item was still awaiting. Meaning the stock was potentially lost sometime in-between leaving the store and arriving at the post office.

Tried to avoid leaving a review but am receiving minimal clarity in their email responses. Slowly accepting will probably have to accept the loss.

10/10 will never shop here again. Hopefully Quiet Mountain Cafe will choose an alternative store to release through next time.

Appalling.

J B

Slow shipping, horrible communication, and horrible customer service. I will never purchase anything from them again.