Amazing Outdoors - Purcellville, Virginia

Mary Jewett

Do not give this company your money! These are photos are 1 year after signing with them. We are now pursuing a lawsuit.

We signed June 26, 2023 for a large pool, patio and pavilion job with Amazing Outdoors.

There were so many issues with this project along the way (too long to list here but all documented in texts and emails) from design to permit to pool install until finally April 2024 when Matt began admitting they did not have the workers to complete the job in a timely manner but was trying the best he could.

We had several calls/texts/emails from March to June in regards to his visa workers not coming in and not having enough laborers. Our job just sat. Meanwhile our pool became a swamp and one year after signing we weren't even close to done.

He was trying to do things like bring in other companies to finish the work as he didn't have the crew to do it (although we never actually were given quotes by those companies).That was not apart of our contract.

Much of the work they had done was halfway and not done correctly - just a few examples given by a third party licensed Class A Contractor:

-Wall comes out from the house and is not parallel with the existing house wall

-Auto cover box needs to be re framed, it’s not level and bows out in a few areas

-Pool does not appear to be set on a sand base or stone dust base

-Pool walls bow in on the long walls of the pool (I think that’s why the wood framing is in place along the long walls
across the pool). Unless we reset the pool there is nothing we can do to adjust

-Pipes from the pool equipment don’t appear to be covered with stone dust. It’s covered with smaller gravel,
hopefully no puncture issues with the pipes. No telling what happens in a few years

-Fireplace isn’t squared with the pool. Side to side is 3” off, assuming pool is square that we measure from

-Fireplace center is settling/sagging down. Each mortar joint is filled with a different thickness on all 4 sides. Fireplace kit needs to be rebuilt including the side walls. Footers at the fireplace need to be redone. There is 3 total slabs, it should’ve only been one large slab.

At this point we had lost all confidence in his ability and he hasn't kept to his contract.

Finally in June 2024 he said we could get our materials and 'shore up' on what was owed and part ways.

When we pushed to get our materials delivered he finally admitted that he did not have our materials as he said he did and that he would need more money to release the materials.

On June 24, 2024 Matt Simpson sent an email requesting us to use the remainder of the funds that are to be paid to complete the job to vendors to get our materials. These materials should have already been paid for with the money we gave to the contractor. He stated many times that they were ‘on the way’ or ‘going to be delivered’ but now admits that he does not have the money to get them. (see email screenshot)

He stated verbally on 6/24/24 that he used our funds ‘to keep the company afloat.’

He has essentially stolen from us. And now we are left with this in our backyard. We have emails and texts with proof of every single one of these items below.

We just want our money back so we can finish the job with another contractor that is qualified. It is so disappointing that there are companies out there like this that are stealing money.

Maria Plaxco

In March 2024 we contracted with Amazing Outdoors to build a pool and patio.
We paid a significant deposit with the guarantee that the work would be completed by August 1.

We terminated our contract with AO on October 14 with the project less than half completed. The many times Matt promised workers would arrive and work would be done, then nobody showed up, constitute a breach of contract on his part.
The quality of the work is not to a workmanlike standard.
I have photos and texts to prove all these statements.

We wired them 3 payments in June, July and August. These payments included a deck bridge on which they started work without securing a building permit (which owner Matt Simpson told us he had) and didn't follow the architects' plans: the work they started will have to be redone.

The payments also include an automatic pool cover ($12,500.00) we did not receive and $3,500.00 for site restoration. In August we wired him an amount to cover all remaining materials: we did not receive them.

It has come to our attention that this is standard practice for him: to collect money up front and leave projects unfinished. He has left people's yards hazardous, with unfinished steps, no railings, unfenced pools and construction debris. We are in contact with six other of his clients who have had similar experiences and we know there are more.

Since beginning our project, he has closed down his physical office and is reachable only at a UPS mail box. He has updated his website to make it more attractive to potential clients. He continues to take money from new customers without performing the contracted work.

Eric Bartoletti

We hired Amazing Outdoors because they told us they would build a deck on our house exactly the way we wanted it to be completed and for a very fair price! Our plan was quite elaborate to include 3 different sections and a built in hot tub platform. Amazing Outdoors response was “no problem” and they even provided helpful suggestions! The work was completed within a month and the the job foreman stopped by several times throughout to make sure we were pleased with the progress.

Amazing Outdoors will be the first company we call to remove a window and replace with French doors that lead out to the beautiful deck they built us!

Highly recommended!

Robert Benson

This review contains only verifiable facts of my drawn-out, awful, outrageously bad experience with Amazing Outdoors. I engaged Amazing Outdoors in June, 2023 to construct a poolside patio project, making a $30,000 down payment at signing. After months of inaction on the project (other than demolition of an existing deck), Managing Partner Matt Simpson agreed in August to cancel the contract and refund the deposit balance. Following repeated broken promises to pay and default on a six-month promissory note, I was forced to file suit for breach of contract, common law bad faith, fraud and fraud in the inducement. The facts in our suit were so incontestable that no company representative or lawyer even appeared in court, and the case was decided in my favor by summary judgment. Only with a damages hearing looming did the company recently decide to pay us the refund owed—almost ten months after they first promised to do so. I leave it to the reader to decide whether working with Amazing Outdoors is worth the risk.

Ashley Calder

We have been extremely dissatisfied with the communication and service from this company. We have had them out to quote two different projects six months apart and both times they fail to send a proposal without us reaching out more than a few times. They came out end of April 2024 and we still haven’t even gotten a response from Matt since then in regards to just the status of proposal.. We will not be reaching out and be sure to not recommend them to our neighborhood.

Eric Whyne

I've hired AO for three large jobs which came out great. As with any contracting job it can take a while but the owner kept me updated and fixed everything I asked about immediately. The quality of the work is the best I've seen. Great overall experience. Will definitely use them again.

john enloe

We hired Amazing Outdoors in April to complete a patio with a fire pit and a screened in porch. We knew that with COVID, we may have some hurtles and we were extremely patient and didn’t question anything until September when work would stall or his team would not show up.
Amazing Outdoors broke our contract 3 times, did not complete the job that we had hired them to do, and was deceived multiple times with promises of work. It took his team 7 months to not finish our project. At one point, in an email to him on Oct 10 we asked him if there was anything to be concerned about. His response was no, we are good only to have him break the contract again, 10 days later.
Our patio is beautiful, but due to his lack of communication, and professionalism, we have a uncompleted project that cost us a lot more than what was originally in our contract. The last straw for us, was him posting a picture of a patio that he told us he couldn’t build but now was seeking new business.

Ian Gillespie

Amazing outdoors regraded my back yard and laid down sod. The crew was on time and did a great job at a low price. What was really nice was every morning I got a text message updating me of the project status and their plan for the day.