Airsoft GI - Santa Fe Springs, California

HarajukuNinja

I really wanted to support Airsoft GI but I've faced numerous issues when dealing with them and wanted to share my story. I originally bought some BBs from them amongst other things after visiting the store. I choose the option to pick up in store later because they didn't have the order items in stock in the store. Due to schedule constraints I could not pick them up after I got the notification so I had my wife go pick them up a few months later. The store was closed during opening hours and there was a sign on the window saying to come pick up at another location. This wasn't communicated in e-mails, their website, or anywhere else I'm aware of. While my wife is reading the notice multiple guys get in line behind her and ask her if she works there. So I assume the info wasn't readily available for them either.

Later my wife drives to the address on the store window and it's not open. I just want my bag of Bbs I've paid for. Every time we call the phone no one picks up.

Jorge Castaneda

Absolutely horrible customer service. Starting with the fact that you can't get anyone to pick up. Took time to go to the Walnut location, only to find a locked door during business hours and a note stating they had moved to Santa Fe Springs. The website is not updated with the new location. Product selection appears to be good. Unfortunately, very poorly ran customer service and support. Take a look at Yelp. Reviews are locked. Not a good sign. Proceed with caution before you purchase. Good luck.

dgenratex

Do not order anything from this company! Spent 426.00 on a gun that wasn't looked at or inspected as promised, battery wire was severed on arrival.....shotty assembly. Called company over 50 times, no answer....still waiting for a call back per the chat assistant just want to return it and get my money back . They are making it as hard as possible for me , this was my son's graduation gift.....thanks for making it so memorable for him

Joe Hernandez

Super hard to contact customer service in order to get information on online order. Two weeks of no contact for two Buckings and a hopup nub. I would have better luck buying the same items from overseas.
Update: Got my package shortly after this review with the incorrect items. I ordered two hopup rubbers and one hop up nub. Got three rubbers instead. First and last time ordering

Dills

I used to be a loyal customer, but over the last decade, business practice has slowly decayed, and the owner does not seem to have any motivation to upkeep the business. This all started ever since the website downgrade, making it extremely difficult to navigate. Now, nobody answers the phone or emails. And now they moved their pickup location very far away into LA. I only shopped in walnut to avoid most of LA traffic. I mean, if they want to move business there, I will just shop at evike.

Lui

They said an item was in stock when it wasnt. Now they're not replying to emails about it (emailed customer service multiple times). It's been a week, do y'all not check your email?

UPDATE: Still no reply, will be filing a chargeback with my credit card company tomorrow.

Beron Xavier Airsoft

I made an online shopping and this lack of more than $ 100 in products he called to know and was bad attended. I made a video showing the box and opening to show ot I imagined was missing item and they do not support you to get the video with so much technology today. The weapon of more than $ 450 came with brand usage brands very strong and the guy named Tyler said it is normal. I have bought many airsoft weapons in other stores and all came without scratches and he said that all weapons come with scratches because the box unbelievable.
I sent a e-mail. I am wating

Peter

Over a week and hasn't shipped. Have emailed and called. Never got a response on either. Terrible customer service. USE EVIKE!!!!

Order number 1308761. Still waiting for actual help with this