Tiso Edinburgh Outdoor Experience - Edinburgh

Axel

I've been trying to contact them 3 times this month to get a refund on my bike. All of those times I've been told to wait for a call that never happens.

I bought a foldable bike which had a design defect. It was folding whilst I was riding it, so I was told the shop had to take the bike back to the manufacturer for analysis. Bike has a 2 year warranty and I've been waiting on for a few months and haven't heard anything from them since. If I don't even have the bike with me the minimum they should do is to give me a refund.

Michael Brown

Really good equipment shop but not cheap. Very knowledgeable staff.

Derek Couper

This is a pretty big store with a sizeable range of specialist outdoor clothing, including North Face, Rab, Craghoppers, Montane, Jack Wolfskin and quite a few other brands also. They have a big selection of tents, kanoes, sleeping bags and other travel accessories. Really friendly staff, and free car parking available too just outside.

John Kentisbeer

Very well equipped outdoor store, with all the big brands. Very knowledgeable staff who are ready to give help and advice. Quite pricey, but you really get what you pay for with this stuff.

Kathy Muir

This really is one of the best shop experiences I have had in 2021. I bought a tent from Graham Tiso online which arrived a few days ago. Despite putting up the tent, I really did have some questions. Consequently, I visited the Leith store to get some more information and to use the time wisely to buy some other products for a future camping trip.

Fraser, I learned, is the store manager. I didn’t notice this at first but what I did notice was his quiet confident and positive way of making a customer like me feel less stupid about asking what others may regard as obvious questions. Fraser was knowledgeable, he gave examples, had ideas about footprint groundsheet versus tarpaulins. It became clear that he has a plethora of experience with tents of different sizes. Fraser went the full mile by actually setting up the same model of tent I bought from Graham Tiso but in the actual store. Seeing the demonstration of my tent and him explaining the things season dcampers take for granted but beginners would stumble on, left me so much more confident when leaving the store.

I had other items to buy and the team were very helpful in procuring those. Graham Tiso in Leith last Sunday was a perfect example of customer service and real human interaction to help a fellow camper.

First forward one week and I have now set up my own tent in my back garden for demonstration purposes and can now do it in such a short amount of time which means I have a good chance of having an enjoyable first experience camping on my own. Graham Tiso and Fraser, you rock!

Hassan Ahmed

I’ve shopped here for years. The staff are very friendly and knowledgeable, which means I feel more confident shopping here than other outdoors shops as the staff provide the extra input needed.

Aaron Reviews

Came in for some cold weather hiking boots and tried on about 6 pairs. I believe Angus was who helped me. Really knowledgeable, good expertise and recommendations on what to get based on needs. Will definitely be back.

Charles McMicking

Went to get a pair of boots for walking in the jungle. Enthusiastic sales staff who were charming , knowledgeable and very helpful. The service was excellent and of course I will comeback .