JAX Broomfield Outdoor Gear, Farm & Ranch - Broomfield, Colorado

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It baffles me how they have an overall 4.6 rating, really. Anyone dealing with the Stihl shop knows what I'm talking about. 3 weeks to touch anything because they have some bizarro system of a roving mechanic who roves from Jax store to Jax store. No wonder it takes 3 weeks for a tune up. God help you if you have warranty work too. They soak you for fees Stihl won't cover. Done with this place. I'm going to Ace from now on, at least they pick up the phone and/or call back. You've been warned!

Update: Not only are they slow, they're incompetent. After the issue they 'resolved' re-occurred we discovered they overlooked the real failed part and just put it back together. They're either incompetent or hoped it would fail again and return to them for another job. Go elsewhere.

Update: Adding in photo for reference. You don't need to be a mechanic to see this part has 'something seriously wrong' with it. And, yes they crammed it back in the equipment and sent it off that way. Not an easy task. You literally have to shove it together to re-insert that spring.
I'll call your service line, but I'm guessing nothing will come of it. I mean, if your willing to literally wrestle that totally jacked up spring (clearly defective from the factory) back into the equipment rather than address the issue, why would you address a customer concern?

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Edit: the comment below is also just another ploy at getting people to think Jax cares about their customers. Went back and forth on emails with the service representative and then sent the recipt they requested. It has been 2 weeks and it has been silent on their end since then. Emailed them for an update with the recipt and still silence. Truly disappointed with Jax as a company

Blew 170 dollars on a pair of shoes that are changing the anatomy of my toes to narrow and they say if you walk outside with the shoes they are unable to do a return. They said returns can be through the manufacturer. Called the manufacturer and they can also not do a refund on the shoes, they said I have to get a return from the store i purchased them from which Jax refuses to do. This will be my first and last time shopping at any Jax. Terrible policies and customer care

Ethan Schlagel

They have an incredible tool and hardware selection, much better than Home Depot or Lowe's . Zach and Mike were super helpful I had 100 questions and they took the time to help me find exactly what I needed!

Motley

We have been going here for years now. My dog's always love the place and everyone that works there adds to the good time. A very dog friendly place with unique merchandise. Check it out!

Eddy Frisk

What a great addition to the neighborhood! Broomfield has become the mecca of outdoor gear. This store is unassumingly MASSIVE. All of the items are logically placed making it very easy to find what your looking for. I found the staff to be very knowledgeable and helpful- will come here again.

Deborah funk

Ordered a rain jacket online and immediately received a notice of cancelation because of lack of stock?! Three days later my money for refund has not been received and no responses from the company.

Nanimania

I super love this store ? the staff it's so friendly and helpful, it has everything for outdoor and a cute coffe place inside with Ice cream ? ? , chocolates and more. Prices are very fair and good selection
Highly recommended to stop and check it out

Isiah Romero

Riley was absolutely amazing. He set up my rod for success showed me how to work it. Caught my first bass today around 14 inches. It was pretty awesome thank you Jax for having an amazing young man like this in your store !!